Helpdesk incidents may be reported exclusively through eRequest. Requests by e-mail or telephone can no longer be processed.

We strongly recommend that you log in to the eRequest Management Portal as soon as possible in order to avoid delays in your first support case.



Maintenance work

Modern and highly available IT systems are complex and need regular care and maintenance. This is to bring the infrastructure in the data center and the SISA standard applications up to date and thus ensure that you can handle your day-to-day business efficiently and with the latest customs information and data.

The maintenance windows are planned for the following times:

Dates in 2024

Start 13:00h
End 24:00h

Saturday 20.01.2024 till Sunday 21.01.2024
Saturday 24.02.2024 till Sunday 25.02.2024
Saturday 16.03.2024 till Sunday 17.03.2024
Saturday 20.04.2024 till Sunday 21.04.2024
Saturday 18.05.2024 till Sunday 19.05.2024
Saturday 22.06.2024 till Sunday 23.06.2024
Saturday 20.07.2024 till Sunday 21.07.2024
Saturday 10.08.2024 till Sunday 11.08.2024
Saturday 07.09.2024 till Sunday 08.09.2024
Saturday 19.10.2024 till Sunday 20.10.2024
Saturday 23.11.2024 till Sunday 24.11.2024

The SISA Helpdesk team will be happy to answer any questions you may have. You can reach us by eRequest Management Portal.

System availability of the FOCBS

The FOCBS Service Desk can be reached on +41 58 462 60 00

Here you can get information from the FOCBS about the availability of the freight applications NCTS and e-dec. It is only indicated whether the customs system can receive and send messages. The actuality of the traffic lightcan vary by up to 15 minutes compared to the live system.

Contact form: Service Desk FOCBS