Current news
For the time being, SISA employees are working from home again until further notice.
You can still reach all SISA employees using their usual direct dialing. You can reach the SISA Helpdesk as usual from Monday to Friday from 7 a.m. to 7 p.m. under the direct helpdesk no. 0844 49 49 49 as well as at support@sisa.ch. Please do NOT direct your inquiries to the general SISA info email address.
We are convinced that this approach will ensure the best possible support and we wish you continued good health!
The SISA helpdesk team speaks German, French, Italian and English
Monday - Friday 7 a.m. - 7 p.m.
0844 49 49 49
(normal rate)
Disruptions
There are currently no faults.
Maintenance work
Modern and highly available IT systems are complex and need regular care and maintenance. This is to bring the infrastructure in the data center and the SISA standard applications up to date and thus ensure that you can handle your day-to-day business efficiently and with the latest customs information and data.
The maintenance windows are planned for the following times:
Dates in 2021
| Begin | End |
| Saturday 30.01.2021 | Sunday 31.01.2021 |
| Saturday 13.03.2021 | Sunday 14.03.2021 |
| Saturday 08.05.2021 | Sunday 09.05.2021 |
| Saturday 12.06.2021 | Sunday 13.06.2021 |
| Saturday 11.09.2021 | Sunday 12.09.2021 |
| Saturday 25.09.2021 | Sunday 26.09.2021 |
| Saturday 23.10.2021 | Sunday 24.10.2021 |
| Saturday 20.11.2021 | Sunday 21.11.2021 |
| Saturday 04.12.2021 | Sunday 05.12.2021 |
The SISA Helpdesk team will be happy to answer any questions you may have. You can reach us by phone on 0844 49 49 49 or by email to support@sisa.ch
System availability of the FCA
The FCA Helpdesk can be reached on +41 58 462 60 00
Here you can get information from the FCA about the availability of the freight applications NCTS and e-dec. It is only indicated whether the customs system can receive and send messages. The actuality of the traffic light can vary by up to 15 minutes compared to the live system.
Contact form: Service Center ICT