News
You have the possibility to send us your helpdesk requests online.
To do so, click on the button below or go directly to https://cas.sisa.ch/helpdesk on your web browser.
However, you can still reach the SISA Helpdesk from Monday to Friday from 7.30 a.m. - 12.00 p.m. and from 1.30 p.m. - 5.00 p.m. by dialling the direct Helpdesk number 0844 49 49 49 or by e-mail at support@sisa.ch.
Maintenance work
Modern and highly available IT systems are complex and need regular care and maintenance. This is to bring the infrastructure in the data center and the SISA standard applications up to date and thus ensure that you can handle your day-to-day business efficiently and with the latest customs information and data.
The maintenance windows are planned for the following times:
Dates in 2022
| Begin | End |
| Saturday 29.01.2022 | Sunday 30.01.2022 |
| Saturday 19.02.2022 | Sunday 20.02.2022 |
| Saturday 19.03.2022 | Sunday 20.03.2022 |
| Saturday 02.04.2022 | Sunday 03.04.2022 |
| Saturday 14.05.2022 | Sunday 15.05.2022 |
| Saturday 11.06.2022 | Sunday 12.06.2022 |
| Saturday 09.07.2022 | Sunday 10.07.2022 |
| Saturday 20.08.2022 | Sunday 21.08.2022 |
| Saturday 10.09.2022 | Sunday 11.09.2022 |
| Saturday 22.10.2022 | Sunday 23.10.2022 |
| Saturday 19.11.2022 | Sunday 20.11.2022 |
| Saturday 03.12.2022 | Sunday 04.12.2022 |
The SISA Helpdesk team will be happy to answer any questions you may have. You can reach us by phone on 0844 49 49 49 or by email to support@sisa.ch
System availability of the FOCBS
The FOCBS Service Desk can be reached on +41 58 462 60 00
Here you can get information from the FOCBS about the availability of the freight applications NCTS and e-dec. It is only indicated whether the customs system can receive and send messages. The actuality of the traffic light can vary by up to 15 minutes compared to the live system.
Contact form: Service Desk FOCBS