Current news

For the time being, SISA employees are working from home again until further notice.

You can still reach all SISA employees using their usual direct dialing. You can reach the SISA Helpdesk as usual from Monday to Friday from 7 a.m. to 7 p.m. under the direct helpdesk no. 0844 49 49 49 as well as at Please do NOT direct your inquiries to the general SISA info email address.

We are convinced that this approach will ensure the best possible support and we wish you continued good health!


There are currently no faults.

Maintenance work

Modern and highly available IT systems are complex and need regular care and maintenance. This is to bring the infrastructure in the data center and the SISA standard applications up to date and thus ensure that you can handle your day-to-day business efficiently and with the latest customs information and data.

The maintenance windows are planned for the following times:

Dates in 2021

Begin End
Saturday 30.01.2021 Sunday 31.01.2021
Saturday 13.03.2021 Sunday 14.03.2021
Saturday 08.05.2021 Sunday 09.05.2021
Saturday 12.06.2021 Sunday 13.06.2021
Saturday 11.09.2021 Sunday 12.09.2021
Saturday 25.09.2021 Sunday 26.09.2021
Saturday 23.10.2021 Sunday 24.10.2021
Saturday 20.11.2021 Sunday 21.11.2021
Saturday 04.12.2021 Sunday 05.12.2021

The SISA Helpdesk team will be happy to answer any questions you may have. You can reach us by phone on 0844 49 49 49 or by email to

System availability of the FCA

The FCA Helpdesk can be reached on +41 58 462 60 00

Here you can get information from the FCA about the availability of the freight applications NCTS and e-dec. It is only indicated whether the customs system can receive and send messages. The actuality of the traffic light can vary by up to 15 minutes compared to the live system.

Contact form: Service Center ICT